Return Policy

At Furever Homes, we want you to feel confident when shopping with us. While we hope you and your pet love every purchase, we understand that returns may occasionally be needed. This Returns Policy explains what can be returned, when, and how.

Return Window

We offer a 7-day return window, starting on the day your order is shown as delivered.

To be eligible for a return, items must be:

Unused
In original condition
In original packaging

Returns that do not meet these requirements may be rejected.

Return Shipping Costs

Customers are responsible for the cost of return shipping.
We do not provide prepaid labels unless otherwise stated.

Non-Returnable Items

To protect product hygiene and safety standards, the following cannot be returned:

Any used item
Any correct item delivered as ordered that has been opened or used
Pet bedding (including donut-style pet beds) once used or opened
Grooming and hygiene-related products once used or opened
Items listed as final sale or clearance

If a returned item shows signs of use, wear, odors, hair, stains, damage, or alteration, the return will be denied.

Condition Review

All returned products are inspected upon arrival.
Refunds are issued only after approval.

If an item does not pass inspection:

It will not be refunded
You may request that the item be shipped back at your expense

Refunds

Approved refunds are issued to the original payment method.
Refund processing times may vary by bank or payment provider.

Shipping fees (if any) are non-refundable.

Exchanges

We do not process traditional exchanges.
If you need a different size or item, please place a new order after your refund is approved.

Incorrect or Damaged Items

If your order arrives incorrect, defective, or damaged, please contact us within 48 hours with:

Your order number
A description of the issue
Photos showing the problem

We will assist you with next steps.

Lost or Delayed Packages

Packages lost by carriers are subject to carrier investigation.
If your tracking shows delivered but you did not receive it, please contact the carrier first. We can assist with submitting a claim.