FAQs

Welcome to our FAQ section! Here you’ll find quick answers to our most common customer questions. If you still need help, simply submit a message through our contact form, and our support team will respond as soon as possible.

Ordering

Do I need an account to place an order?
No — you can checkout as a guest. Creating an account simply helps you track orders faster.

Can I cancel my order?
Orders can only be canceled before they ship. Once a shipping label is created, we cannot cancel the order.

Shipping

Do you ship worldwide?
Yes — we ship worldwide.

Is shipping free?
Shipping is free within the United States. International shipping rates may vary depending on location.

How long does shipping take?

  • U.S. deliveries typically arrive in 3–7 business days, depending on carrier performance.

  • International delivery times vary based on country, carrier, and customs processing.

Do you provide tracking?
Yes — all orders include tracking information so you can follow your package every step of the way.

Delivery Issues

My tracking says “delivered,” but I didn’t receive my package. What should I do?
First, check with:

  • Neighboring residences

  • Household members

  • Your local carrier office

If the package is still missing, contact the carrier directly. We can help you start a claim if needed.

My package is delayed — is that normal?
Yes. Delays can occur due to weather, carrier volume, routing issues, or customs. Tracking updates may pause for several days—this is common during transit.

Returns & Refunds

What is your return window?
We offer a 7-day return window starting from the day your order is delivered.

Who pays for return shipping?
Customers are responsible for return shipping costs.

What items cannot be returned?
We cannot accept returns on:

  • Any used items

  • Correct items that have been opened or used

  • Pet beds, grooming tools, or hygiene-related products once used or opened

  • Clearance or final-sale items

Can I exchange an item for a different size or product?
We do not offer standard exchanges. Simply return the unopened item and place a new order.

Product Questions

Are your pet beds washable?
Most styles include washable or wipe-clean materials. Individual product pages include specific care instructions.

What sizes do you recommend for dogs or cats?
Each product page includes size guidance. If you’re unsure, send us a message — we’re happy to help.

Do your beds stay fluffy?
Yes — our donut-style beds are designed to maintain loft and comfort with proper care.

Payment

What payment methods do you accept?
Available payment methods are displayed at checkout on each product page.

Customer Support

How do I contact you?
Please use the contact submission form at the bottom of the Contact page. This helps us route your request and respond faster.